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Online Only, $15 Flat-Rate Shipping on All Parts Purchases

About Us

When can I shop Crown’s online store?

You’re welcome to shop whenever you’d like. Our online store is open 24 hours a day, seven days a week. Your purchase will be processed and shipped as quickly as possible after you place your order.

Where are you located?

Crown has an extensive global production, sales and service network to meet customer needs anytime, anywhere. Our strategic locations worldwide offer reliable, flexible and responsive support including sales, service, regional training centers and much more. Our North American headquarters is located in New Bremen, Ohio.

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What are my payment options?

We accept payment by Visa, Mastercard and American Express credit cards as well as Visa- and Mastercard-branded debit cards.

When will my order be charged to my credit card?

While your order is processed, an authorization hold (also known as a pending charge) will be placed on your credit or debit card for the amount of the purchase. We do not charge your credit card until your items are ready to ship. If your order is sent in multiple shipments, only the items that have shipped will be charged to your card.

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What shipping options are available?

Crown uses a variety of carriers and will use the most appropriate delivery method based on the weight and shipping destination of your online order. Items on the same order may be shipped separately from more than one fulfillment location to help facilitate prompt delivery. Shipping charges will be split across multiple shipments when they occur but will not result in any additional shipping charges.

Where do you ship?

We offer shipping to the 48 contiguous United States. To purchase Crown products in other locations, contact your nearest dealer for more information.

When will I receive my order?

Order fulfillment timeframes vary by product.

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How is Tax calculated?

Crown is registered in all 50 U.S. states and is required to observe all state and local tax laws associated with online purchases. Applicable tax rates based on the shipping address and zip code entered with your purchase will be applied to your order total including shipping & handling charges, which have been deemed taxable in most jurisdictions.

What if I have a tax exemption?

Our online ordering system does not allow for tax-exempt purchases at this time so appropriate taxes will be added to all online orders. If your business has qualified for tax-exempt status and submits an online order, please contact your local Crown dealer for more information.

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Return Information

What is your return policy?

Returns will not be accepted without Crown’s prior written authorization. Buyer is responsible for return shipping costs as well as any handling, restocking and related fees associated with the return, as determined by Crown in its sole discretion.

What if my delivered order is damaged?

If your order appears damaged when delivered, please contact the Crown retail location indicated on your order confirmation and receipt.

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Order Management

How do I make changes to an order I’ve already placed?

Orders placed online cannot be directly edited once they are submitted. To request changes to your order, contact the Crown retail location indicated on your order confirmation and receipt. If changes will result in additional charges, please have your original payment method available.

How do I check my order status?

If you have questions about the status of your order or any other order-specific questions, please contact the Crown retail location indicated on your order confirmation and receipt.

Who should I contact if I have not received my order within an expected timeframe?

Delivery timeframes vary based on the items ordered and the delivery location. If you have not received your order within an expected timeframe, please contact the Crown retail location indicated on your order confirmation and receipt.

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Do online purchases offer the same warranties as orders placed through a Crown retail location?

Yes. Parts or trucks purchased on crown.com carry the same warranties as those purchased through a Crown retail location.

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What if my question isn’t answered here?

If you have any additional questions or would like to get in touch with Crown, please click here to contact us.

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